Help is at hand...

Unlike many on-line companies at A1Stores we have a full team of dedicated product professionals backed by our Customer Services Department all on-hand during normal business hours via phone or email.

If you simply want advice on which is the right product for you, whether you are enquiring about an order you have placed or are having difficulties placing your order on-line please let us know...we're here to help!

Q. I have a problem with a product that was purchased from A1Stores

If you have a technical or operation problem with a product that is still within the manufacturers warranty period please call the helpline number that is asscociated with your product. See manufacturer help numbers below

Alternatively If you need to return goods 'Damaged in Transit' or goods that have become faulty within 14 days of receipt, or if the goods you have received are not the ones you ordered then please call FREEPHONE on 0800 0141752 and speak to a member of the 'A1Stores' team

View how A1stores complies with the WEEE Directive

FREEPHONE: 0800 0141752

Don't worry! We're here to advise & help!

Remember 'A1Stores' for all
your Home & Office Needs!

Email: help@a1stores.co.uk

Monday - Friday, 9am - 5-30pm

A1Stores - 17 Staddiscombe Road, Plymouth, Devon, PL9 9NA

FREEPHONE: 0800 0141752

Manufacturer Helplines & Technical Support

  • Aurora CALCULATORS
  • 12 months exchange warranty. Return to base with proof of purchase & description of fault
  • Aurora LAMINATORS
  • 12 months parts & labour. Return to base with proof of purchase & description of fault
  • Aurora SHREDDERS
  • 12 months warranty. Return to base with proof of purchase & description of fault.
  • Avery GUILLOTINES & TRIMMERS
  • 12 months warranty from date of purchase on the TR005. Dealer or end user to call Avery on 0800 374036 or Customer Services on 01628 763100
  • 2 years warranty from date of purchase on TR002/003 models. Dealer or end user to call Avery on 0800 374036 or Customer Services on 01628 763100
  • 3 years warranty from date of purchase on Office/Compact Trimmers. Dealer or end user to call Avery on 0800 374036 or Customer Services on 01628 763100
  • 5 years warranty from date of purchase on Precision Guillotines/Trimmers. Dealer or end user to call Avery on 0800 374036 or Customer Services on 01628 763100
  • Brother A GRADES
  • 12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444
  • Brother FAX MACHINES
  • 12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444
  • Brother LABEL MACHINES
  • 12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444
  • Brother MULTIFUNCTION
  • 12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444
  • Brother PRINTERS
  • 12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444
  • Brother TYPEWRITERS
  • 12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444
  • BT TELEPHONES
  • 12 months warranty. Customer or dealer to return to base with proof of purchase and description of fault.
  • Canon CALCULATORS
  • 12 months return to Canon warranty. Contact Canon Technical Enquiries - Helpline on 0844 3690100
  • Canon CAMERAS
  • 12 months warranty. Dealer or end user to call Canon Business Services on 0844 3690100
  • Canon COPIERS
  • 12 months warranty. Dealer or end user to call Canon Business Services on 0844 3690100
  • Canon FAX MACHINES
  • 12 months warranty. Dealer or end user to call Canon Business Services on 0844 3690100
  • Canon PRINTERS
  • 12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 0844 3690100
  • Canon SCANNERS
  • 12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 0844 3690100
  • Casio CALCULATORS
  • 2 years warranty on Pocket/Desk/Printing calculators, 3 years warranty on Scientific/Graphic calculators. End user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 0208 4527253
  • Casio CASH REGISTERS
  • 12 months warranty with Electronic & General Services Ltd (EGS). Electron House, Church St Ind. Est, Ware, Hertfordshire, SG12 9YA. Call 01920 468991
  • Casio DIGITAL DIARIES/DATABANK
  • 12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 0208 4527253
  • Casio LABEL MACHINES
  • 12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 0208 4527253
  • Doro TELEPHONES
  • 12 month warranty from date of purchase (authorisation is needed). Dealer or end user return to base. Technical Helpline number 0905 8950854
  • Dymo LABEL MACHINES
  • 12 months parts & labour warranty. Call Dymo on 0207 3415529
  • Epson PRINTERS
  • 12 months warranty. Call the Epson Support & Warranty line on 0871 4237766
  • Fellowes BINDING MACHINES
  • 2 years machine warranty. Call Fellowes on 01302 836836
  • Fellowes GUILLOTINES & TRIMMERS
  • 2 years machine warranty. Call Fellowes on 01302 836836
  • Fellowes LAMINATORS
  • 2 years machine warranty on SPLA2/SPLA3/Venus A3/Jupiter A3/Saturn A3/ Saturn A4/Cosmic A3/Cosmic A4. Call Fellowes on 01302 836836
  • Fellowes SHREDDERS
  • 2 years warranty. 20 year cutter warranty on C-480CX/42CX/420/380C/380/320C/320/220C/220/120C/120. Call Fellowes on 01302 836800
  • 1 year warranty on PS-62C. 5 years cutter warranty. Call Fellowes on 01302 836800
  • 2 years machine warranty on MS-460Cs, SB-99Ci, SB-89Ci, SB-80. 7 years cutter warranty. Call Fellowes on 01302 836800
  • 2 year warranty on MS-450Cs, PS-77Cs, PS-70, PS-67Cs, PS-60, DS-13C, DS-1, P-58Cs. 5 years cutter warranty. Call Fellowes on 01302 836800 Call Fellowes on 01302 836800
  • Franklin ELECTRONIC REFERENCE
  • 12 months warranty. Customer or dealer to return to base with proof of purchase and description of fault. Seiko helpline 01628 770988
  • GBC BINDING MACHINES
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • GBC LAMINATORS/TRIMMERS
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • Grundig DICTATION MACHINES
  • 12 months warranty. Customer or dealer to GBS Service Centre UK, 362 Lower Addiscombe Road, Croydon, Surrey, CR0 2AF. Telephone Helpline no 0844 8002880
  • Grundig DIGITAL DICTATION
  • 2 years warranty. Call London Dictating Machines on 0208 656 4815
  • HP CALCULATORS
  • 24 months parts and labour warranty. Call HP on 02074580161
  • 12 months parts and labour warranty. Call HP on 02074580161
  • HP FAX MACHINES
  • 12 months warranty. Call HP customer services on 0844 3690369
  • HP MULTIFUNCTION
  • 12 months warranty. Call HP customer services on 0844 3690369
  • HP PRINTERS
  • 12 months warranty. Call HP customer services on 0844 3690369
  • HSM GUILLOTINES & TRIMMERS
  • 2 years warranty from date of purchase. Faulty units are repaired or replace|d with "Factory worked" units. Contact HSM on 0845 6120040
  • HSM SHREDDERS
  • 2 year parts & labour and 30 year warranty on solid steel cutting rollers from date of purchase. Contact HSM on 08456 612 0040
  • 2 year parts & labour and 30 year warranty on solid steel cutting rollers from date of purchase. Contact HSM on 08456 612 0040
  • Ibico CALCULATORS
  • 12 months parts & labour. Return to base with proof of purchase & description of fault
  • Ibico LAMINATORS/BINDERS
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • Intimus SHREDDERS
  • 2 year warranty from date of purchase on all models except Intimus 14.95 and upwards which have 1 year. Dealer or end user to call Intimus on 01293 441919
  • Kobra SHREDDERS
  • 2 years warranty, 10 year cutter warranty, 12 months warranty on all high security shredders & blades. Dealer or End User to call SRS - Shredder Repair Services on Tel: 01582 536 346 Fax: 01582 601 448 or E-mail: info@shredder-repair.co.uk
  • 12 months warranty on high security & Cyclone models, Dealer or End User to call SRS - Shredder Repair Services on Tel: 01582 536 346 Fax: 01582 601 448 or E-mail: info@shredder-repair.co.uk
  • Martin Yale FOLDING MACHINES
  • 2 years parts and labour. Dealer or End User to call Customer Services on 01293 441919
  • Martin Yale SHREDDERS
  • 2 years warranty from date of purchase. Dealer or End User to call Customer Services on 01293 441919
  • Nobo LAMPS
  • 12 month exchange warranty. Call ACCO Technical Service Centre on 0845 6586600
  • Nobo PROJECTORS
  • 3 years warranty. Call ACCO Technical Service Centre on 0845 6586600 to obtain RMA number, return to ACCO for repair
  • Nuance SOFTWARE
  • For technical questions contact support by phone on 0871 6412212 or go to http://www.nuance.co.uk/support
  • Numatic VACUUM CLEANERS
  • 2 years warranty. Return to base with description of fault and proof of purchase
  • Oki FAX MACHINES
  • 12 months warranty from date of purchase. Call Oki service/parts department on 01753 819800 quoting serial number and details of fault
  • Oki PRINTERS
  • 12 months warranty from date of purchase. Call 01753 819800 to obtain a returns authorisation number
  • Olympus CAMERAS
  • 12 months parts and labour warranty. Call Olympus on 0800 1114888. Technical Helpline Freephone: 0800 1114888
  • Olympus DICTATION MACHINES
  • 12 months warranty. Dealer or end user return to: Olympus Optical Co. PO box 222, Southall, Middlesex, UB2 4FH with proof of purchase and details of fault. Call 0800 1114888
  • Olympus DIGITAL DICTATION
  • 24 months parts and labour warranty. Rturn to Olympus KeyMed Service Dept, Goods In 4, Cordweainers, Temple Farm Ind Estate, Southend on Sea, SS2 5RU, include cover otw with serial number & contact details
  • Panasonic FAX MACHINES
  • 12 months repair only warranty. Call Panasonic on 08701 580560 with proof of purchase and description of fault
  • Panasonic PANABOARDS
  • 12 months on site warranty. Call Panasonic on 051 2363110 with serial number and description of fault
  • Panasonic PRINTERS
  • 12 months exchange warranty. Contact Panasonic on 0870 1565566 with product serial number and description of fault
  • Philips DICTATION MACHINES
  • 2 years parts and labour warranty on machines only. 3 months warranty on accessories. Return to base with proof of purchase & description of fault.
  • Philips PHILIPS DIGITAL
  • 12 months parts and labour warranty. Call Philips Speech Processing on 0845 090 0318
  • Philips PHILIPS PRO DIGITAL
  • 12 months parts and labour warranty. Call Philips Speech Processing on 0845 090 0318
  • Pifco FANS
  • 12 months warranty. Return to base with proof of purchase & description of fault
  • Plantronics HEADSETS
  • 2 year return warranty on headsets. End user to return any faulty product via the online After Sale Service option available at the support section of www.plantronet.com. Call 0800 410014 for further details
  • Plantronics TELEPHONES
  • 2 year return warranty on telephones. End user to return with proof of purchase to Service Department, Plantronics Ltd, Interface Business Park, Binknoll Lane, Wiltshire. SN4 8QQ. Call 0800 410014
  • Rapid STAPLERS
  • 2 years warranty from date of purchase. Dealer or end user to return to Rapid (UK) Ltd. For service & support contact AWG Services Tel: 01474 852430 Fax: 01474 852430 E-mail: sales@awg-rapid.co.uk Web: www.awg-rapid.co.uk
  • Rexel BINDING MACHINES
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • Rexel LAMINATORS
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • Rexel PROJECTOR
  • 12 months warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • Rexel SHREDDERS
  • 2 years parts & labour warranty + 5 year cutting head warranty, Mercury Models 20 year cutting head warranty. Call Acco UK Service Division on 0845 658 6600 with serial number and proof of purchase
  • Samsung FACSIMILE
  • 12 months exchange warranty. Call Samsung Customer Services on 0845 726 7864
  • 12 month on-site maintenance. Call Samsung Customer Services on 0845 726 7864
  • Samsung PRINTERS
  • 12 months warranty. Call Samsung Customer Services on 0845 726 7864
  • Sanyo ACTIVBOARD
  • 3 years on site warranty. Call 01254 676921 with proof of purchase and description of fault
  • Sanyo DICTATION MACHINES
  • 2 years parts & labour warranty. Dealer or end user to call 0870 3300445, send direct with proof of purchase to: Sanyo Service Centre, Sanyo Business Equipment Services, 6 Titan Court, Laporte Way, Luton, LU4 8YU
  • Sanyo DIGITAL CAMERAS
  • 12 months warranty. Return to base with proof of purchase and description of fault
  • Sanyo PROJECTORS
  • 3 years warranty, return to GM Services with proof of purchase and description of fault. Contact GM Services on 0161 6264067
  • Sharp CALCULATORS
  • 12 months warranty with Sharpserv. Contact Sharpserv on 08707 380000, web-site http://www.sharpserv.co.uk/contactUsAlt.html
  • Sharp CASH REGISTERS
  • 12 months warranty with Sharpserv. Contact Sharpserv on 08707 380000, web-site http://www.sharpserv.co.uk/contactUsAlt.html
  • Sharp COPIERS
  • 12 months warranty with Sharpserv. Contact Sharpserv on 08707 380000, web-site http://www.sharpserv.co.uk/contactUsAlt.html
  • 12 months repair warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • Sharp FAX MACHINES
  • 12 months warranty with Sharpserv. Contact Sharpserv on 08707 380000, web-site http://www.sharpserv.co.uk/contactUsAlt.html
  • Sharp PERSONAL ORGANISER
  • 12 months warranty with Sharpserv. Contact Sharpserv on 08707 380000, web-site http://www.sharpserv.co.uk/contactUsAlt.html
  • Sharp PRINTERS
  • 12 months warranty with Sharpserv. Contact Sharpserv on 08707 380000, web-site http://www.sharpserv.co.uk/contactUsAlt.html
  • Swordfish GUILLOTINES & TRIMMERS
  • 12 months warranty from date of purchase with Swordfish. Return to base with description of fault and proof of purchase
  • Swordfish PENCIL SHARPNERS
  • 12 months warranty from date of purchase with Swordfish. Return to base with description of fault and proof of purchase
  • Swordfish SHREDDERS
  • 2 years warranty from date of purchase with Swordfish. Return to base with description of fault and proof of purchase
Quick find for helplines