Help is at hand...

Unlike many on-line companies at A1Stores we have a full team of dedicated product professionals backed by our Customer Services Department all on-hand during normal business hours via phone or email.

If you simply want advice on which is the right product for you, whether you are enquiring about an order you have placed or are having difficulties placing your order on-line please let us know...we're here to help!

Q. I have a problem with a product that was purchased from A1Stores

If you have a technical or operation problem with a product that is still within the manufacturers warranty period please call the helpline number that is asscociated with your product. See manufacturer help numbers below

Alternatively If you need to return goods 'Damaged in Transit' or goods that have become faulty within 14 days of receipt, or if the goods you have received are not the ones you ordered then please call FREE PHONE on 0800 0141752 and speak to a member of the 'A1Stores' team

FREE PHONE: 0800 0141752

Don't worry! We're here to advise & help!

Remember 'A1Stores' for all
your Home & Office Needs!

Email: help@a1stores.co.uk

Monday - Friday, 9am - 5-30pm

FREE PHONE: 0800 0141752

Manufacturer Helplines & Technical Support

  • Aurora CALCULATORS
  • 12 months exchange warranty. Return to base with proof of purchase & description of fault
  • Aurora LAMINATORS
  • 12 months parts & labour. Return to base with proof of purchase & description of fault
  • Aurora SHREDDERS
  • 12 months warranty. Return to base with proof of purchase & description of fault
  • Avery GUILLOTINES & TRIMMERS
  • 12 months warranty from date from date of purchase on TR005 model. Dealer or end user to call Avery on 0800 805020 or Customer Services on 01628 763100
  • 2 years warranty from date of purchase on TR002/003. Dealer or end user to call Avery on 0800 805020 or Customer Services on 01628 763100
  • 3 years warranty from date of purchase on Office/Compact Trimmers. Dealer or end user to call Avery on 0800 805020 or Customer Services on 01628 763100
  • 5 years warranty from date of purchase on Precision Guillotines/Trimmers. Dealer or end user to call Avery on 0800 805020 or Customer Services on 01628 763100
  • Brother A GRADES
  • 12 months warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester M34 5JD. Call 0870 830 4000
  • Brother FAX/PRINTERS
  • 12 months on-site warranty (Upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
  • Brother P-TOUCH LETTERING SYSTEMS
  • 3 years return to Brother. Customers can claim against this promotion by visiting www.brother.co.uk, or calling Brothers promotion line on 0870 777 1334. Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD
  • Brother PRINTERS/MULTIFUNCTIONS
  • 12 months on-site Brother warranty (Upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
  • Brother TYPEWRITERS/WORD PROCESSORS
  • 12 months off-site warranty (Upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
  • BT TELEPHONE PRODUCTS
  • 12 months warranty. Customer or dealer to return to base with proof of purchase and description of fault.
  • Canon CALCULATORS
  • 12 months return to Canon warranty. Contact Canon Technical Enquiries - Helpline on 08705 143 723
  • Canon CAMERAS
  • 12 months warranty. Dealer or end user to call Canon Business Services on 08705 143723
  • Canon FACSIMILE/COPIERS
  • 12 months warranty. Dealer or end user to call Canon Business Services on 08705 143723
  • Canon PRINTERS
  • 12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 08705 143723
  • Canon SCANNERS
  • 12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 08705 143723
  • Casio CALCULATORS
  • 2 years warranty on Pocket/Desk/Printing calculators, 3 years on Scientific/Graphic Calculator. End user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 020 84527253
  • Casio CASH REGISTERS
  • 12 months warranty with Electronic & General Services Ltd (EGS). Electron House, Church St Ind. Est, Ware, Hertfordshire, SG12 9YA. Call 01920 468991
  • Casio DIGITAL DIARIES/DATABANK
  • 12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 020 84527253
  • Casio LABELLING MACHINES
  • 12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 020 84527253
  • Dictaphone DICTATION MACHINES
  • 12 months parts and labour warranty. Dealer or end user to return to base with proof of purchase and details of fault
  • Doro TELEPHONES
  • 12 month warranty from date of purchase (authorisation is needed). Dealer or end user return to base
  • Dymo LABELLING MACHINES
  • 12 months parts & labour warranty. Call CRC on 01483 776060. For set-up or operational queries call Dymo on 0207 3415529
  • Epson PRINTERS
  • 12 months warranty. Call The Epson Support & Warranty line on 08704 437 766
  • Fellowes BINDERS
  • 2 years machine warranty. Call Fellowes on 01302 836836
  • Fellowes LAMINATORS
  • 2 years machine warranty on SPLA2/SPLA3/Venus A3/Jupiter A3/Saturn A3/ Saturn A4/Cosmic A3/Cosmic A4. Call Fellowes on 01302 836836
  • Fellowes SHREDDERS
  • 2 years warranty. 20 year cutter warranty on C-480CX/42CX/420/380C/380/320C/320/220C/220/120C/120. Call Fellowes on 01302 836800
  • 1 year warranty on PS-62C. 5 years cutter warranty. Call Fellowes on 01302 836800
  • 2 years machine warranty on MS-460Cs, SB-99Ci, SB-89Ci, SB-80. 7 years cutter warranty. Call Fellowes on 01302 836800
  • 2 year warranty on MS-450Cs, PS-77Cs, PS-70, PS-67Cs, PS-60, DS-13C, DS-1, P-58Cs. 5 years cutter warranty. Call Fellowes on 01302 836800
  • Franklin ELECTRONIC REFERENCE PRODUCTS
  • 12 months warranty. Customer or dealer to return to base with proof of purchase and description of fault.
  • Fujitsu SCANNER
  • 2 years exchange warranty. Call FUJITSU on 01202 782445
  • Grundig ANALOGUE DICTATION
  • 12 months warranty. Customer or dealer to return to base with proof of purchase and description of fault.
  • Grundig DIGITAL DICTATION
  • 2 years warranty. Call London Dictating Machines on 0208 656 4815
  • HP CALCULATORS
  • 24 months parts and labour warranty. Call HP on 02074580161
  • 12 months parts and labour warranty. Call HP on 02074580161
  • HP FACSIMILE/MULTIFUNCTION/PRINTERS
  • 12 months warranty. Call HP customer services on 0870 010 4320
  • HSM GUILLOTINES & TRIMMERS
  • 2 years warranty from date of purchase. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6018405
  • HSM SHREDDERS
  • 2 years warranty from date of purchase. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6018405
  • Ibico LAMINATORS/BINDERS
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • Kobra SHREDDERS
  • 2 years warranty, 10 year cutter warranty, with SRS - Shredder Repair Services call: JGBM on 01752 331901 to log warranty claim
  • 12 months warranty on high security & Cyclone models, Dealer or End User to call SRS - Shredder Repair Services on Tel: 01582 536 346 Fax: 01582 601 448 or E-mail: info@shredder-repair.co.uk
  • Martin Yale FOLDING MACHINES
  • 2 years parts and labour. Dealer or End User to call Customer Services on 01293 441902
  • Martin Yale LAMINATORS/BINDERS
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • Martin Yale SHREDDERS
  • 2 years warranty from date of purchase. Dealer or End User to call Customer Services on 01293 441902
  • Misc LAMINATORS/BINDERS/TRIMMERS
  • 2 years warranty, Return to Base with proof of purchase & description of fault
  • Nobo LAMPS
  • 12 month exchange warranty. Call ACCO Technical Service Centre on 0845 6586600
  • Nobo PROJECTORS
  • 3 years warranty. Call ACCO Technical Service Centre on 0845 6586600 to obtain RMA number, return to ACCO for repair
  • Numatic VACUUM CLEANERS
  • 2 years warranty. Contact JGBM returns on 01752 330044 with serial number and details of fault
  • Oki FACSIMILE
  • 12 months warranty from date of purchase. Call Oki service/parts department on 01753 819800 quoting serial number and details of fault
  • Oki PRINTERS
  • 12 months warranty from date of purchase. Call 01753 819800 to obtain a returns authorisation number
  • Olympus CAMERAS
  • 12 months parts and labour warranty. Call Olympus on 01923 831201. Technical Helpline Freephone : 00800 671 08300 (Business Hours)
  • Olympus DICTATION
  • 12 months warranty. Dealer or end user return to: Olympus Optical Co. PO box 222, Southall, Middlesex, UB2 4FH with proof of purchase and details of fault. Call 01923 831201
  • Panasonic FACSIMILE - KXF & UFE1 MODELS
  • 12 months exchange warranty. Call Panasonic on 08701 580560 with proof of purchase and description of fault
  • Panasonic FACSIMILE UF-770/885/895, DP & DX MODELS
  • 12 months repair only warranty. Call Panasonic on 08701 580560 with proof of purchase and description of fault
  • Panasonic LASER PRINTERS
  • 12 months exchange warranty. Contact Panasonic on 0870 1565566 with product serial number and description of fault
  • Panasonic PANABOARDS
  • 12 months on site warranty. Call Panasonic on 051 2363110 with serial number and description of fault
  • Panasonic PROJECTORS
  • 2 years return to base warranty. Contact Panasonic on 0870 9070 909 with product serial number and description of fault
  • 3 years on site exchange warranty. Contact Panasonic on 0870 9070 909 with product serial number and description of fault
  • Panasonic PROJECTORS - ALL MODELS PRIOR TO PTL597-797
  • 12 months on site warranty. Contact Panasonic on 0870 9070 909 with product serial number and description of fault
  • Peach LAMINATORS/BINDERS/CUTTERS
  • 12 months exchange warranty. Return to base with proof of purchase & description of fault
  • Philips DICTATION
  • 2 years parts and labour warranty on machines only. 3 months warranty on accessories. Return to base with proof of purchase & description of fault.
  • Philips TELEPHONE/FACSIMILE
  • 2 years parts and labour warranty on machines only. 3 months warranty on accessories. Return to base with proof of purchase & description of fault.
  • Pifco FANS
  • 12 months warranty. Return to base with proof of purchase & description of fault
  • Plantronics HEADSETS
  • 2 year return warranty on headsets. End user to return with proof of purchase to Service Department, Plantronics Ltd, Interface Business Park, Binknoll Lane, Wiltshire. SN4 8QQ. Call 01793 848999
  • 1 year return warranty on headsets. End user to return with proof of purchase to Service Department, Plantronics Ltd, Interface Business Park, Binknoll Lane, Wiltshire. SN4 8QQ. Call 01793 848999
  • Plantronics TELEPHONES
  • 2 year return warranty on telephones. End user to return with proof of purchase to Service Department, Plantronics Ltd, Interface Business Park, Binknoll Lane, Wiltshire. SN4 8QQ. Call 01793 848999
  • Rapid ELECTRIC STAPLERS
  • 2 years warranty from date of purchase. Dealer or end user to return to Rapid (UK) Ltd. For service & support contact AWG Services Tel: 01474 852430 Fax: 01474 852430 E-mail: sales@awg-rapid.co.uk Web: www.awg-rapid.co.uk
  • Rexel BINDERS
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • Rexel LAMINATORS
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • Rexel SHREDDERS
  • 2 years parts & labour warranty + 5 year cutting head warranty. Call Acco UK Service Division on 0845 658 6600 with serial number and proof of purchase
  • Sagem DIGITAL DICTATION
  • 2 years parts and labour warranty on machines only. 3 months warranty on accessories. Return to base with proof of purchase & description of fault.
  • Sagem MULTIFUNCTION
  • 12 months exchange warranty on MF4440/4461/5401/5461/5481. 12 months on site warranty on MF4640/4690N/5660/5680N/5690DN. Call Sagem on 0870 417 6016
  • Sagem TELEPHONES
  • 12 months warranty form date of purchase. Dealer or end user to call Sagem on 0807 5365400
  • Samsung LASER FACSIMILE
  • 12 month on-site maintenance. Call Samsung Customer Services on 0870 242 0303
  • Samsung PRINTERS (ML SERIES)
  • 12 months warranty. Call Samsung Customer Services on 0870 242 0303
  • Samsung PRINTERS/INKJET/FACSIMILE
  • 12 months exchange warranty. Call Samsung Customer Services on 0870 242 0303
  • Samsung SF5100/SF515
  • 12 months exchange warranty. Call Samsung Customer Services on 0870 242 0303
  • Sanyo ACTIVBOARD
  • 3 years on site warranty. Call 01254 676921 with proof of purchase and description of fault
  • Sanyo CONSUMER GOODS
  • 12 months warranty. Call South England Electronic Service on 01305 780281 with proof of purchase and serial number
  • Sanyo DICTATION
  • 2 years parts & labour warranty. Dealer or end user to call 0870 3300445, send direct with proof of purchase to: Sanyo Service Centre, Sanyo Business Equipment Services, 6 Titan Court, Laporte Way, Luton, LU4 8YU
  • Sanyo DIGITAL CAMERAS
  • 12 months warranty. Return to base with proof of purchase and description of fault
  • Sanyo PROJECTORS
  • 3 years warranty, return to GM Services with proof of purchase and description of fault. Contact GM Services on 01908 321103
  • Sharp A GRADES
  • 12 months exchange warranty. Call Sharp on 08707 380000
  • Sharp A3 COPIERS
  • 12 months repair warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • Sharp CALCULATORS
  • 12 months warranty.Dealer or end user to return with proof of purchase to: Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • Sharp CASH REGISTERS
  • 12 months repair warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • Sharp CONSUMER GOODS
  • 12 months warranty with Sharp UK Ltd. Call 08705 274277
  • Sharp COPIERS
  • 12 months repair warranty. Contact Avery on 0845 8800513
  • Sharp FACSIMILE
  • 12 months exchange warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • Sharp LCD MONITORS
  • 3 years on site warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • Sharp PERSONAL ORGANISERS
  • 12 months warranty. Dealer or end user to return with proof of purchase to: Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • Sharp PRINTERS
  • 12 months exchange warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • Sharp PROJECTORS
  • 3 year loan exchange warranty on PGB10S/PGA10X/PGA10S/20X, all other models 2 years return to base warranty. Call Sharpserv on 0870 380000
  • 3 Years Loan Exchange Warranty. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
  • Swordfish SHREDDERS/PENCIL SHARPENERS
  • 2 years warranty from date of purchase with Swordfish. JGBM will contact Swordfish on the customers behalf. Call customer Services on 01752 331901
Quick find for helplines